Cookie settings

We use cookies to provide you with an optimal website experience. These include cookies that are necessary to operate the site, as well as those that are only used for anonymous statistical purposes, for convenience settings or to display personalized content. You can decide for yourself which categories you would like to allow and reset your selection at any time. Please note that depending on your settings, not all functionalities of the site may be available.

For more information, please see our data protection information.

Notice regarding the transfer of your data collected on this website to third countries:

By clicking on "Confirm All" or "Statistics" and "Confirm Selection" you consent in accordance with Article 49 (1) (a) of the General Data Protection Regulation (GDPR), that your data collected on this website will also be processed in third countries where the GDPR does not apply. For example, Google processes this data in the USA. Nevertheless, if you do not select "Statistics" and click "Confirm selection", the transfer described above will not take place.

Technically necessary

These cookies are necessary for the functionality of our website (e.g. technical or security-related aspects). They serve as the operation of the website and make it functionally usable for you. This mainly includes basic functions such as navigation on the website. We cannot run the website correctly without using these cookies. Therefore, their use base upon our legitimate interest, because otherwise we cannot offer a properly functioning website.

The legal basis for the processing of such cookies is Article 6 (1) (f) GDPR.


We use these cookies to improve our offers and our website. For instance, with the help of these cookies we can determine the number of visitors and the effect of certain pages of our website, create statistics and analyses and subsequently optimize our content. Statistics Cookies collect information about how websites are used in order to improve their attractiveness, content and functionality. We use them only with your consent, which you can revoke or reset at any time.

The legal basis for the processing of such cookies is Article 6 (1) (a) GDPR.


We use these cookies to show you personalized content that matches your interests. This includes in particular the videos embedded on our website. We use them only with your consent, which you can revoke or reset at any time.

The legal basis for the processing of such cookies is Article 6 (1) (a) GDPR.

Explanation of cookies:

Cookies are text files that are stored on your end device, such as a PC, tablet or smartphone, when you visit a website with the help of your browser. Cookies consist of technical information that identifies you as a user. So-called session cookies, which are automatically deleted after closing the browser, differ from temporary or permanent cookies, which are stored on your end device for a longer or unlimited period. Cookies ensure that our website is able to identify and recognize the website users when visiting the website with the same device again. Cookies make sure that certain settings and data is provided automatically. Therefore, the information stored in cookies is transmitted either to the website visited ("first party cookie") or to another website to which the cookie set is assigned ("third party cookie").

However, you can select the browser settings to prevent the storage of statistics and personalization cookies. In this case, we will ask you each time when visiting the website whether you agree to the setting of cookies or not. In addition, you can revoke or reset the cookie settings at any time with future effect by reopening the cookie banner on our website or by using your browser settings. To do this, use the help function of your browser and follow the instructions.


MM digital: Customer survey reveals high level of satisfaction

17.04.2019 - Innovations / Investments, Company / Mills

Accelerating business processes and making them more efficient – a year ago, we launched our sales and service channel MM digital, intending to use the potential of digitalisation to revolutionise the daily business activities of our customers in the packaging industry. Have we kept that promise?

High satisfaction and recommendation rate
We decided that the one-year mark was a fitting occasion to analyse our customers’ satisfaction with the new digital sales and service channel. We invited several hundred users of the platform to evaluate MM digital in an online survey, and to give us their ideas for further development of the channel. Our focus was on the usability and efficiency of the platform and the smooth processing of business activities in daily operation. Overall, our customers were very satisfied and compared the usefulness and ease of use of the platform with that of wellknown B2C platforms like Amazon or Zalando:

  • 91 % rated MM digital as easy to use.
  • 90 % rated the platform as useful and convenient for their daily work.
  • 86 % would recommend it to a colleague.

“Once active, they stay active.” – Once users have discovered the benefits of MM digital, they don’t want to go without this innovative option for handling business processes. The survey respondents particularly emphasised:

  • enormous time savings in daily work
  • speed of transactions and instant feedback
  • ease of use
  • comprehensive overview including historical data
  • quick access to real-time information

Continuous optimisation
The positive response we received is our motivation to continue to optimise MM digital and thereby further improve our services. We take our customers’ suggestions for improvement seriously and work on making our platform even more outstanding: As many customers requested, we are currently developing a special section for Stock Sales & Special Offers with special deals on sideruns and stocklots at particularly favourable conditions. The Statistics and Reporting area, where users can interactively analyse transactions with MM Board & Paper, will also be expanded by new functions.

”Thanks to direct customer feedback, we know which areas of MM digital have already been met with a high level of customer satisfaction and where we may still find potential for extensions or optimisation. This is important to keep our digital products and services on the cutting edge of technology and usability for our customers. We continuously develop MM digital for their benefit,” says Christian Neumann, Head of Group Digital Business. If you have any suggestions for further improvement, we look forward to receiving your personal message (



This and many more articles can be found in our Unfolded print magazine!