MM digital – processing complaints quickly and intuitively, 24/7
01.12.2020 - Innovations / Investments
Starting today, MM digital customers can process complaints even faster and easier. The new complaints system enables digital processing of the entire transaction.
With MM digital, MM Board & Paper has ushered in a new era of customer communication in the cartonboard industry. While the digital processing of business transactions has long been a part of daily life in the B2C area, for MM Board & Paper customers it is now also possible in the B2B sector. This means that orders can be processed securely and in a matter of seconds, around the clock, seven days a week. The resounding success of this platform is also due in large part to the ongoing improvement and expansion of its user-friendly and interactive functions: as of today, MM digital makes a new function available to its users that allows them to submit complaints quickly and without difficulty.
Complaints are a sensitive topic, which is why the team of developers was particularly concerned with ensuring that customers are able to complete the entire process swiftly and intuitively. With this in mind, the online service is based on sequences with which users are familiar from the everyday use of B2C platforms, while still taking into account the special and complex requirements of the B2B sector.
The result is the ability to register a complaint in just a few steps! Thanks to the targeted request for specific information as well as the option for customers to supplement their complaint with photos and videos, our customer service has all the information needed to rapidly process the complaint. Furthermore, the user has a constant overview of which stage of the process he is currently in and what information still needs to be filled out. The status of a live complaint can be viewed in MMK digital via the dashboard right after logging in.
This approach to complaints processing makes it possible for MM digital users to communicate their concerns in a swift, straightforward and transparent manner. The MM multi-channel concept is being extended and it will still be possible to communicate concerns in other ways in the future, such as by email.
It goes without saying that our primary objective at MM Board & Paper remains to offer products and services that give no cause for complaint. But obviously, if there are any complaints in the future, our customers can rely on the fact that MMK digital offers an intelligent tool for processing them efficiently, transparently and rapidly.
MM digital is available around the clock.
Do you want to benefit from MM digital? Go to MM digital registration